Can structured decision-making tools, like the AHP metrics tool, complement and deepen engagement with client organisations, leading to repeatable and robust approaches identifying a rank order of KPIs?

Although new and innovative digital technologies promise enhanced efficiencies and productivity across industries and sectors, their adoption is still challenging. This is because their adoption involves multi-dimensional change, which must be carefully managed and coordinated amongst different people and groups who are involved or affected. Engaging these stakeholders is key to success.